Dear Mr Jansen
Thank you for your official complaint.
We have been tracking this issue since your initial contact to Rob Hardy regarding your concerns about certification in Thailand.
I have already recorded your previous comments into our complaint register and will certainly add your recent email to it.
We do take your concerns seriously and aim to be able to respond to you as soon as our investigation is complete, which should be 4 weeks from the date of this email.
If in the mean time you have any further comments to make please email myself or my PA Viv Ricketts email@example.com with the details.